Clinic closed Good Friday 3rd April and bank holiday Monday 6th April
Same/Next Day GP Appointments
Leading Day Surgery
Consultant Led Specialist Clinics
Home Individual Services
Private Gastroenterology Bournemouth and Poole
Heartburn and Acid Reflux
EXCELLENT Based on 78 reviews Posted on Michael TurnerTrustindex verifies that the original source of the review is Google. Medical service that actually cares.Posted on Stephen LockyerTrustindex verifies that the original source of the review is Google. Very efficient, welcoming and informativePosted on Megan AnnTrustindex verifies that the original source of the review is Google. I can’t recommend this private GP practice highly enough. I’ve attended for my own GP appointments as well as appointments for my daughter, and every visit has been a great experience. Most of the time I have been able to get a same-day appointment, which was very important to me with children. I have seen both Dr Newman, who was so lovely, knowledgeable, and informative, always taking the time to listen and explain everything clearly, and Dr Kate Bolwell, who was very gentle and reassuring with my daughter and made the whole experience of toddler vaccinations far less daunting and even enjoyable. I can’t commend them enough for how wonderful they both were. An excellent practice with exceptional doctors.Posted on Tracy CroslandTrustindex verifies that the original source of the review is Google. Highly recommendPosted on gary cornwellTrustindex verifies that the original source of the review is Google. Excellent experience. Very calm and organised which is especially great as I suffered from White Coat Syndrome. Thank you 😊Posted on Terry WhiteTrustindex verifies that the original source of the review is Google. I chose Haven Medical firstly after receiving a very competitive quote and also I liked the idea of a private clinic as opposed to large private hospital. All the staff were very helpful,kind and professional in every way. Thankyou, I would highly recommend Haven Medical .Posted on Jessica WarburtonTrustindex verifies that the original source of the review is Google. I recently had an exceptional experience at Haven Medical that I felt compelled to share. My partner called in the morning, and just an hour later, we had an appointment for our six-year-old son, who has type one diabetes. We had originally contacted our regular doctor's office, only to be told that the next available appointment wouldn't be until New Year's Eve, which was frankly unacceptable given my son's high temperature and persistent cough. Upon arriving at Haven Medical, we were greeted by a friendly and helpful staff member at the front desk, which immediately put us at ease. The doctor who examined our son was thorough and attentive, taking the time to ensure that all our concerns were addressed. She provided a prescription for antibiotics and never rushed through the appointment, making sure we felt comfortable and informed. The entire process was smooth, and we were seen just five minutes before our scheduled time, which was impressive. I can't recommend Haven Medical enough; the quality of service we received was outstanding. We will definitely be returning for future healthcare needs and are more than willing to pay for the excellent care they provide!Posted on john gilbertTrustindex verifies that the original source of the review is Google. Very efficient service and consultationPosted on Robert ThomasTrustindex verifies that the original source of the review is Google. Very helpful and impressive
Our private gastroenterologists deliver expert, individualised care for heartburn and acid reflux, alongside a broad range of associated digestive conditions. Using advanced diagnostic approaches such as comprehensive pH monitoring, gastroscopy, and oesophageal manometry, we focus on identifying the underlying cause of your symptoms and assessing any damage to the oesophagus. This precise, evidence-led approach enables our consultants to develop clear, targeted treatment plans tailored to your needs, supporting effective symptom relief and long-term digestive health.
You should see a doctor for acid reflux if symptoms are frequent, persistent, or worsening, typically occurring more than twice a week or not improving with over-the-counter treatments. It is very common in the UK, and whilst for some the symptoms are mild, but annoying, for others it can affect their ability to carry out normal daily activities.
You shoudl seek medical advice if you experience difficulty swallowing, unexplained weight loss, persistent nausea or vomiting, or ongoing chest pain, as these may indicate a more serious condition. Chronic cough, hoarseness, or symptoms that disrupt sleep should also be investigated.
By seeking an accurate diagnosis early on, complications such as oesophagitis or Barrett’s oesophagus can be prevented.
Symptoms of heartburn and acid reflux typically include a burning sensation in the chest (heartburn), often after eating or when lying down. Many people experience acid regurgitation, where sour or bitter fluid rises into the throat or mouth. Other symptoms include difficulty swallowing (dysphagia), a chronic cough, hoarseness, sore throat, and a sensation of a lump in the throat (globus). Some individuals report bloating, nausea, or excessive belching. Symptoms may worsen after large meals, with certain foods, or at night. Acid reflux can be very uncomfortable and tiring to live with, if symptoms persist. Successful treatment options exist, but understanding the cause of the symptoms is the first step to finding a solution.
Heartburn and acid reflux are caused by stomach acid flowing back into the oesophagus, often due to a weakened lower oesophageal sphincter. Common triggers include large or fatty meals, caffeine, alcohol, obesity, smoking, pregnancy, and certain medications, which increase acid exposure and irritate the oesophageal lining, leading to burning and discomfort.
GERD – Gastro-oesophageal reflux disease is also known as GORD and is a chronic condition in which stomach acid frequently flows back into the oesophagus. This occurs due to a weakened or malfunctioning lower oesophageal sphincter, allowing acid to irritate the oesophageal lining. Common symptoms include heartburn, acid regurgitation, chest discomfort, difficulty swallowing, chronic cough, and hoarseness. Untreated GERD/GORD can lead to complications such as oesophagitis, Barrett’s oesophagus, or strictures. Diagnosis is based on symptoms, response to acid-suppressing medication, and diagositic tests such as an endoscopy.
A hiatal hernia occurs when part of the stomach pushes up through the diaphragm into the chest cavity. This can allow stomach acid to glow back into the oesophagus, causing acid reflux and heartburn. Symptoms of hiatus hernias include chest pain, difficulty swallowing, regurgitation and belching. Hiatal hernias can be treated using medications, lifestyle changes and in some cases, surgery to repiar the hernia.
Oesophagitis is inflammation of the lining of the oesophagus, the tube that carries food from the mouth to the stomach. It is most commonly caused by acid reflux from gastro-oesophageal reflux disease (GORD), but can also result from infections, medications, or allergies. Symptoms typically include heartburn, chest pain, difficulty swallowing (dysphagia), and sometimes regurgitation or nausea. If left untreated, oesophagitis can lead to complications such as ulcers, bleeding, scarring, or strictures that narrow the oesophagus. Diagnosis is usually made with endoscopy and biopsy, and treatment focuses on reducing acid exposure, managing underlying causes, and protecting the oesophageal lining.
Barrett’s oesophagus is a condition in which the normal lining of the oesophagus is replaced by tissue similar to the lining of the intestine, usually due to long-term acid exposure from chronic gastro-oesophageal reflux disease (GORD). Barrett’s oesophagus itself does not usually cause symptoms, but it is often associated with persistent heartburn or acid reflux. It is clinically significant because it increases the risk of developing a type of cancer called oesophageal adenocarcinoma. A diagnosis of Barrett’s Oesophagus is confirmed with an endoscopy and a biopsy.
Heartburn and acid reflux are usually diagnosed based on symptoms and medical history, particularly if symptoms are typical and respond to treatment. Doctors may recommend a trial of proton pump inhibitors (PPIs) to assess improvement. For some people, PPIs can be very successful, but it is no uncommon for symptoms to persist and this can be hugely frustrating for sufferers. If symptoms persist or are atypical, further investigations may be required. This may include a gastroscopy (Haven Medical offer a transnasal gastroscopy, in which a very thin fibre optic camera is inserted via the nose and is often more comfortable than a traditional gastroscopy).
Heartburn and acid reflux are treated through lifestyle changes, medications, and sometimes surgery. Lifestyle modifications include avoiding trigger foods, eating smaller meals, losing weight, and elevating the head of the bed, which can reduce symptoms in many patients. Medications, such as proton pump inhibitors (PPIs) and H2 blockers, are highly effective, with studies showing 70–80% of patients experience symptom relief within weeks. Antacids provide rapid short-term relief. In severe cases, surgical options can offer longer term relief.
Transparent, competitive pricing for private gastroenterology care with no hidden costs. All consultations include a thorough assessment and personalised treatment plan. Additional tests and procedures are discussed and agreed before proceeding.
Consultation With Consultant Gastroenterologist
With Consultant Gastroenterologist
Consultation With Consultant Gastroenterologist
With Consultant Gastroenterologist
We are able to accept patients who are insured by AXA, WPA, Vitality and BUPA. Insurance policies vary so it is worth checking with your insurer as to what they will cover.


Suranga is a consultant gastroenterologist at the University Hospitals Dorset, where he practices general, routine and emergency gastroenterology and endoscopy procedures.He has a subspecialist interest in inflammatory bowel disease (IBD), having completed an advanced fellowship at the University Hospital Southampton where he was awarded a PhD for his research investigating the role of intestinal macrophages in IBD. He remains active in IBD clinical research. His other subspecialist interests are complex lower GI endoscopy and training others to perform endoscopy procedures.Beyond his clinical work, Suranga chairs the Dorset Gastroen ...
Suranga is a consultant gastroenterologist at the University Hospitals Dorset, where he practices general, routine and emergency gastroenterology and endoscopy procedures.He has a subspecialist interest in inflammatory bowel disease (IBD), having completed an advanced fellowship at the University Hospital Southampton where he was awarded a PhD for his research investigating the role of intestinal macrophages in IBD. He remains active in IBD clinical research. His other subspecialist interests are complex lower GI endoscopy and training others to perform endoscopy procedures.Beyond his clinical work, Suranga chairs the Dorset Gastroen ...
At Haven Medical, we offer a comprehensive range of private medical services across multiple specialities — all under one trusted roof. From diagnostics and consultations to specialist treatments and wellness programmes, our expert team is here to support every aspect of your health and wellbeing.
Acid reflux is the cause, and heartburn is the feeling it produces. Frequent acid reflux may be diagnosed as GORD (gastro-oesophageal reflux disease) if symptoms persist or become more severe.
You should see a doctor for acid reflux if symptoms are frequent, persistent, or worsening, typically occurring more than twice a week or not improving with over-the-counter treatments.
Seek medical advice if you experience difficulty swallowing, unexplained weight loss, persistent nausea or vomiting, or ongoing chest pain, as these may indicate a more serious condition. Chronic cough, hoarseness, or symptoms that disrupt sleep also warrant assessment.
Early evaluation allows for accurate diagnosis and appropriate treatment, helping to prevent complications such as oesophagitis or Barrett’s oesophagus.
General information about Haven Medical and our services.
We normally have appointments available within a week or so. You can book directly, using the booking link, to have a consultation and for many of our blood panels. If you do not see the availability you need or have any questions, please contact us on 01202 110303 or send an enquiry form and we will be delighted to help. GP appointments are available same or next day – 5 days a week, face to face or remotely.
We normally have appointments available within a week or so. You can book directly, using the booking link, to have a consultation and for many of our blood panels. If you do not see the availability you need or have any questions, please contact us on 01202 110303 or send an enquiry form and we will be delighted to help. GP appointments are available same or next day – 5 days a week, face to face or remotely.
We normally have appointments available within a week or so. You can book directly, using the booking link, to have a consultation and for many of our blood panels. If you do not see the availability you need or have any questions, please contact us on 01202 110303 or send an enquiry form and we will be delighted to help. GP appointments are available same or next day – 5 days a week, face to face or remotely.
We normally have appointments available within a week or so. You can book directly, using the booking link, to have a consultation and for many of our blood panels. If you do not see the availability you need or have any questions, please contact us on 01202 110303 or send an enquiry form and we will be delighted to help. GP appointments are available same or next day – 5 days a week, face to face or remotely.
Yes. Our doctors can refer patients directly into NHS pathways when appropriate, including urgent fast-track and two-week-wait referrals. If you need to have ongoing medication or other tests, and would like these carried out by the NHS, we can write to your GP to request this. Please note, there is no guarantee they will agree to ongoing treatment on the NHS.
We normally have appointments available within a week or so. You can book directly, using the booking link, to have a consultation and for many of our blood panels. If you do not see the availability you need or have any questions, please contact us on 01202 110303 or send an enquiry form and we will be delighted to help. GP appointments are available same or next day – 5 days a week, face to face or remotely.
We normally have appointments available within a week or so. You can book directly, using the booking link, to have a consultation and for many of our blood panels. If you do not see the availability you need or have any questions, please contact us on 01202 110303 or send an enquiry form and we will be delighted to help. GP appointments are available same or next day – 5 days a week, face to face or remotely.
We normally have appointments available within a week or so. You can book directly, using the booking link, to have a consultation and for many of our blood panels. If you do not see the availability you need or have any questions, please contact us on 01202 110303 or send an enquiry form and we will be delighted to help. GP appointments are available same or next day – 5 days a week, face to face or remotely.
We normally have appointments available within a week or so. You can book directly, using the booking link, to have a consultation and for many of our blood panels. If you do not see the availability you need or have any questions, please contact us on 01202 110303 or send an enquiry form and we will be delighted to help. GP appointments are available same or next day – 5 days a week, face to face or remotely.
We normally have appointments available within a week or so. You can book directly, using the booking link, to have a consultation and for many of our blood panels. If you do not see the availability you need or have any questions, please contact us on 01202 110303 or send an enquiry form and we will be delighted to help. GP appointments are available same or next day – 5 days a week, face to face or remotely.
EXCELLENT Based on 78 reviews Posted on Michael TurnerTrustindex verifies that the original source of the review is Google. Medical service that actually cares.Posted on Stephen LockyerTrustindex verifies that the original source of the review is Google. Very efficient, welcoming and informativePosted on Megan AnnTrustindex verifies that the original source of the review is Google. I can’t recommend this private GP practice highly enough. I’ve attended for my own GP appointments as well as appointments for my daughter, and every visit has been a great experience. Most of the time I have been able to get a same-day appointment, which was very important to me with children. I have seen both Dr Newman, who was so lovely, knowledgeable, and informative, always taking the time to listen and explain everything clearly, and Dr Kate Bolwell, who was very gentle and reassuring with my daughter and made the whole experience of toddler vaccinations far less daunting and even enjoyable. I can’t commend them enough for how wonderful they both were. An excellent practice with exceptional doctors.Posted on Tracy CroslandTrustindex verifies that the original source of the review is Google. Highly recommendPosted on gary cornwellTrustindex verifies that the original source of the review is Google. Excellent experience. Very calm and organised which is especially great as I suffered from White Coat Syndrome. Thank you 😊Posted on Terry WhiteTrustindex verifies that the original source of the review is Google. I chose Haven Medical firstly after receiving a very competitive quote and also I liked the idea of a private clinic as opposed to large private hospital. All the staff were very helpful,kind and professional in every way. Thankyou, I would highly recommend Haven Medical .Posted on Jessica WarburtonTrustindex verifies that the original source of the review is Google. I recently had an exceptional experience at Haven Medical that I felt compelled to share. My partner called in the morning, and just an hour later, we had an appointment for our six-year-old son, who has type one diabetes. We had originally contacted our regular doctor's office, only to be told that the next available appointment wouldn't be until New Year's Eve, which was frankly unacceptable given my son's high temperature and persistent cough. Upon arriving at Haven Medical, we were greeted by a friendly and helpful staff member at the front desk, which immediately put us at ease. The doctor who examined our son was thorough and attentive, taking the time to ensure that all our concerns were addressed. She provided a prescription for antibiotics and never rushed through the appointment, making sure we felt comfortable and informed. The entire process was smooth, and we were seen just five minutes before our scheduled time, which was impressive. I can't recommend Haven Medical enough; the quality of service we received was outstanding. We will definitely be returning for future healthcare needs and are more than willing to pay for the excellent care they provide!Posted on john gilbertTrustindex verifies that the original source of the review is Google. Very efficient service and consultationPosted on Robert ThomasTrustindex verifies that the original source of the review is Google. Very helpful and impressive







Feel free to reach out through our Enquiry form for any questions you may have or if you need assistance with scheduling alternatives.
Please call on 01202 110303
Available Mon-Fri, 8.30am to 6.00pm
Haven Medical’s practice is conveniently located in Canfords Cliffs (just between Bournemouth and Poole) in Dorset.
15 Haven Road, Canford Cliffs, Poole, BH13 7LE
Mon-Fri: 08:30 – 18:00
Saturday: 09:00 – 13:00
We believe in building lasting relationships with our patients through unhurried consultations and expert care you can depend on. Our experienced gastroenterology team is here when you need us, genuinely invested in your digestive health and wellbeing.
