Clinic closed Good Friday 3rd April and bank holiday Monday 6th April 

Same/Next Day GP Appointments

Leading Day Surgery

Consultant Led Specialist Clinics

Same/Next Day GP Appointments
Leading Day Surgery
Consultant Led Specialist Clinics
4.8 4.8 (215 Reviews)
Review from Trustpilot
The Dr was thorough and and listened to my problem. Gave me assurance at the end of the session. Booking an appointment was easy.
GoogleGoogleGoogleGoogleGoogle

5.0 (Reviews)

Heartburn and Acid Reflux

Understanding the cause of heartburn and acid reflux is the first step toward effective treatment. Around 1 in 4 adults in the UK experience symptoms, which may sometimes indicate underlying conditions such as a hiatal hernia—making an accurate diagnosis essential for choosing the right treatment.
Posted on Google Google
Michael Turner profile picture
Michael Turner
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Medical service that actually cares.
Posted on Google Google
Stephen Lockyer profile picture
Stephen Lockyer
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Very efficient, welcoming and informative
Posted on Google Google
Megan Ann profile picture
Megan Ann
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I can’t recommend this private GP practice highly enough. I’ve attended for my own GP appointments as well as appointments for my daughter, and every visit has been a great experience. Most of the time I have been able to get a same-day appointment, which was very important to me with children. I have seen both Dr Newman, who was so lovely, knowledgeable, and informative, always taking the time to listen and explain everything clearly, and Dr Kate Bolwell, who was very gentle and reassuring with my daughter and made the whole experience of toddler vaccinations far less daunting and even enjoyable. I can’t commend them enough for how wonderful they both were. An excellent practice with exceptional doctors.
Posted on Google Google
Tracy Crosland profile picture
Tracy Crosland
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Highly recommend
Posted on Google Google
gary cornwell profile picture
gary cornwell
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Excellent experience. Very calm and organised which is especially great as I suffered from White Coat Syndrome. Thank you 😊
Posted on Google Google
Terry White profile picture
Terry White
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I chose Haven Medical firstly after receiving a very competitive quote and also I liked the idea of a private clinic as opposed to large private hospital. All the staff were very helpful,kind and professional in every way. Thankyou, I would highly recommend Haven Medical .
Posted on Google Google
Jessica Warburton profile picture
Jessica Warburton
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I recently had an exceptional experience at Haven Medical that I felt compelled to share. My partner called in the morning, and just an hour later, we had an appointment for our six-year-old son, who has type one diabetes. We had originally contacted our regular doctor's office, only to be told that the next available appointment wouldn't be until New Year's Eve, which was frankly unacceptable given my son's high temperature and persistent cough. Upon arriving at Haven Medical, we were greeted by a friendly and helpful staff member at the front desk, which immediately put us at ease. The doctor who examined our son was thorough and attentive, taking the time to ensure that all our concerns were addressed. She provided a prescription for antibiotics and never rushed through the appointment, making sure we felt comfortable and informed. The entire process was smooth, and we were seen just five minutes before our scheduled time, which was impressive. I can't recommend Haven Medical enough; the quality of service we received was outstanding. We will definitely be returning for future healthcare needs and are more than willing to pay for the excellent care they provide!
Posted on Google Google
john gilbert profile picture
john gilbert
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Very efficient service and consultation
Posted on Google Google
Robert Thomas profile picture
Robert Thomas
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Very helpful and impressive

Heartburm and Acid Reflux Diagnosis and Treatment

Our private gastroenterologists deliver expert, individualised care for heartburn and acid reflux, alongside a broad range of associated digestive conditions. Using advanced diagnostic approaches such as comprehensive pH monitoring, gastroscopy, and oesophageal manometry, we focus on identifying the underlying cause of your symptoms and assessing any damage to the oesophagus. This precise, evidence-led approach enables our consultants to develop clear, targeted treatment plans tailored to your needs, supporting effective symptom relief and long-term digestive health.

What is heartburn and acid reflux?

You should see a doctor for acid reflux if symptoms are frequent, persistent, or worsening, typically occurring more than twice a week or not improving with over-the-counter treatments. It is very common in the UK, and whilst for some the symptoms are mild, but annoying, for others it can affect their ability to carry out normal daily activities.

You shoudl seek medical advice if you experience difficulty swallowing, unexplained weight loss, persistent nausea or vomiting, or ongoing chest pain, as these may indicate a more serious condition. Chronic cough, hoarseness, or symptoms that disrupt sleep should also be investigated.

By seeking an accurate diagnosis early on, complications such as oesophagitis or Barrett’s oesophagus can be prevented.

Symptoms of heartburn and acid reflux

Symptoms of heartburn and acid reflux typically include a burning sensation in the chest (heartburn), often after eating or when lying down. Many people experience acid regurgitation, where sour or bitter fluid rises into the throat or mouth. Other symptoms include difficulty swallowing (dysphagia), a chronic cough, hoarseness, sore throat, and a sensation of a lump in the throat (globus). Some individuals report bloating, nausea, or excessive belching. Symptoms may worsen after large meals, with certain foods, or at night. Acid reflux can be very uncomfortable and tiring to live with, if symptoms persist. Successful treatment options exist, but understanding the cause of the symptoms is the first step to finding a solution.

What causes heartburn and acid reflux?

Heartburn and acid reflux are caused by stomach acid flowing back into the oesophagus, often due to a weakened lower oesophageal sphincter. Common triggers include large or fatty meals, caffeine, alcohol, obesity, smoking, pregnancy, and certain medications, which increase acid exposure and irritate the oesophageal lining, leading to burning and discomfort.

GERD - Gastro-oesophageal reflux disease

GERD – Gastro-oesophageal reflux disease is also known as GORD and is a chronic condition in which stomach acid frequently flows back into the oesophagus. This occurs due to a weakened or malfunctioning lower oesophageal sphincter, allowing acid to irritate the oesophageal lining. Common symptoms include heartburn, acid regurgitation, chest discomfort, difficulty swallowing, chronic cough, and hoarseness. Untreated GERD/GORD can lead to complications such as oesophagitis, Barrett’s oesophagus, or strictures. Diagnosis is based on symptoms, response to acid-suppressing medication, and diagositic tests such as an endoscopy.

What is a hiatal hernia?

A hiatal hernia occurs when part of the stomach pushes up through the diaphragm into the chest cavity. This can allow stomach acid to glow back into the oesophagus, causing acid reflux and heartburn. Symptoms of hiatus hernias include chest pain, difficulty swallowing, regurgitation and belching. Hiatal hernias can be treated using medications, lifestyle changes and in some cases, surgery to repiar the hernia.

What is oesophagitis?

Oesophagitis is inflammation of the lining of the oesophagus, the tube that carries food from the mouth to the stomach. It is most commonly caused by acid reflux from gastro-oesophageal reflux disease (GORD), but can also result from infections, medications, or allergies. Symptoms typically include heartburn, chest pain, difficulty swallowing (dysphagia), and sometimes regurgitation or nausea. If left untreated, oesophagitis can lead to complications such as ulcers, bleeding, scarring, or strictures that narrow the oesophagus. Diagnosis is usually made with endoscopy and biopsy, and treatment focuses on reducing acid exposure, managing underlying causes, and protecting the oesophageal lining.

What is Barrett's Oesophagus?

Barrett’s oesophagus is a condition in which the normal lining of the oesophagus is replaced by tissue similar to the lining of the intestine, usually due to long-term acid exposure from chronic gastro-oesophageal reflux disease (GORD). Barrett’s oesophagus itself does not usually cause symptoms, but it is often associated with persistent heartburn or acid reflux. It is clinically significant because it increases the risk of developing a type of cancer called oesophageal adenocarcinoma. A diagnosis of Barrett’s Oesophagus is confirmed with an endoscopy and a biopsy.

How are heartburn and acid reflux diagnosed?

Heartburn and acid reflux are usually diagnosed based on symptoms and medical history, particularly if symptoms are typical and respond to treatment. Doctors may recommend a trial of proton pump inhibitors (PPIs) to assess improvement. For some people, PPIs can be very successful, but it is no uncommon for symptoms to persist and this can be hugely frustrating for sufferers. If symptoms persist or are atypical, further investigations may be required. This may include a gastroscopy (Haven Medical offer a transnasal gastroscopy, in which a very thin fibre optic camera is inserted via the nose and is often more comfortable than a traditional gastroscopy).

How are heartburn and acid reflux treated?

Heartburn and acid reflux are treated through lifestyle changes, medications, and sometimes surgery. Lifestyle modifications include avoiding trigger foods, eating smaller meals, losing weight, and elevating the head of the bed, which can reduce symptoms in many patients. Medications, such as proton pump inhibitors (PPIs) and H2 blockers, are highly effective, with studies showing 70–80% of patients experience symptom relief within weeks. Antacids provide rapid short-term relief. In severe cases, surgical options can offer longer term relief.

Private Gastroenterology Pricing

Transparent, competitive pricing for private gastroenterology care with no hidden costs. All consultations include a thorough assessment and personalised treatment plan. Additional tests and procedures are discussed and agreed before proceeding.

Initial

Consultation With Consultant Gastroenterologist

£250

Follow-up consultation

With Consultant Gastroenterologist

£200

Transnasal Gastroscopy

£1,500

Blood tests

From £50

Initial

Consultation With Consultant Gastroenterologist

£250

Follow-up consultation

With Consultant Gastroenterologist

£200

Transnasal Gastroscopy

£1,500

Blood tests

From £50

Have Private Health Insurance?

We are able to accept patients who are insured by AXA, WPA, Vitality and BUPA. Insurance policies vary so it is worth checking with your insurer as to what they will cover.

Meet Our Gastroenterology Specialists

 

Discover Our Full Range

At Haven Medical, we offer a comprehensive range of private medical services across multiple specialities — all under one trusted roof. From diagnostics and consultations to specialist treatments and wellness programmes, our expert team is here to support every aspect of your health and wellbeing.

Heartburn and Acid Reflux FAQs

What is the difference between acid reflux and heartburn?

Acid reflux is the cause, and heartburn is the feeling it produces. Frequent acid reflux may be diagnosed as GORD (gastro-oesophageal reflux disease) if symptoms persist or become more severe.

When should I see a doctor for acid reflux?

You should see a doctor for acid reflux if symptoms are frequent, persistent, or worsening, typically occurring more than twice a week or not improving with over-the-counter treatments.

Seek medical advice if you experience difficulty swallowing, unexplained weight loss, persistent nausea or vomiting, or ongoing chest pain, as these may indicate a more serious condition. Chronic cough, hoarseness, or symptoms that disrupt sleep also warrant assessment.

Early evaluation allows for accurate diagnosis and appropriate treatment, helping to prevent complications such as oesophagitis or Barrett’s oesophagus.

General FAQs

General information about Haven Medical and our services.

Appointments at Haven Medical

We normally have appointments available within a week or so. You can book directly, using the booking link, to have a consultation and for many of our blood panels. If you do not see the availability you need or have any questions,  please contact us on 01202 110303 or send an enquiry form and we will be delighted to help. GP appointments are available same or next day – 5 days a week, face to face or remotely.

We normally have appointments available within a week or so. You can book directly, using the booking link, to have a consultation and for many of our blood panels. If you do not see the availability you need or have any questions,  please contact us on 01202 110303 or send an enquiry form and we will be delighted to help. GP appointments are available same or next day – 5 days a week, face to face or remotely.

We normally have appointments available within a week or so. You can book directly, using the booking link, to have a consultation and for many of our blood panels. If you do not see the availability you need or have any questions,  please contact us on 01202 110303 or send an enquiry form and we will be delighted to help. GP appointments are available same or next day – 5 days a week, face to face or remotely.

We normally have appointments available within a week or so. You can book directly, using the booking link, to have a consultation and for many of our blood panels. If you do not see the availability you need or have any questions,  please contact us on 01202 110303 or send an enquiry form and we will be delighted to help. GP appointments are available same or next day – 5 days a week, face to face or remotely.

Further Treatment

Yes. Our doctors can refer patients directly into NHS pathways when appropriate, including urgent fast-track and two-week-wait referrals. If you need to have ongoing medication or other tests, and would like these carried out by the NHS, we can write to your GP to request this. Please note, there is no guarantee they will agree to ongoing treatment on the NHS.

We normally have appointments available within a week or so. You can book directly, using the booking link, to have a consultation and for many of our blood panels. If you do not see the availability you need or have any questions,  please contact us on 01202 110303 or send an enquiry form and we will be delighted to help. GP appointments are available same or next day – 5 days a week, face to face or remotely.

About Haven Medical

We normally have appointments available within a week or so. You can book directly, using the booking link, to have a consultation and for many of our blood panels. If you do not see the availability you need or have any questions,  please contact us on 01202 110303 or send an enquiry form and we will be delighted to help. GP appointments are available same or next day – 5 days a week, face to face or remotely.

We normally have appointments available within a week or so. You can book directly, using the booking link, to have a consultation and for many of our blood panels. If you do not see the availability you need or have any questions,  please contact us on 01202 110303 or send an enquiry form and we will be delighted to help. GP appointments are available same or next day – 5 days a week, face to face or remotely.

We normally have appointments available within a week or so. You can book directly, using the booking link, to have a consultation and for many of our blood panels. If you do not see the availability you need or have any questions,  please contact us on 01202 110303 or send an enquiry form and we will be delighted to help. GP appointments are available same or next day – 5 days a week, face to face or remotely.

We normally have appointments available within a week or so. You can book directly, using the booking link, to have a consultation and for many of our blood panels. If you do not see the availability you need or have any questions,  please contact us on 01202 110303 or send an enquiry form and we will be delighted to help. GP appointments are available same or next day – 5 days a week, face to face or remotely.

Book an appointment

Book your appointment with ease, via the online booking form below, via phone or send an enquiry and one of the team will be delighted to help.

Haven Medical is now a recognised healthcare provider by

Have more questions?

Feel free to reach out through our Enquiry form for any questions you may have or if you need assistance with scheduling alternatives.

Call us

Please call on 01202 110303
Available Mon-Fri, 8.30am to 6.00pm

Enquiry form

Finding Us

Haven Medical’s practice is conveniently located in Canfords Cliffs (just between Bournemouth and Poole) in Dorset.

Our location

15 Haven Road, Canford Cliffs, Poole, BH13 7LE

Opening hours

Mon-Fri: 08:30 – 18:00
Saturday: 09:00 – 13:00

Open for specialist consultations. Subject to availability.

Heartburn and Acid Reflux Insights

Expert advice and the latest updates on heartburn and acid reflux from Haven Medical’s gastroenterology team.

Why choose Haven Medical

We believe in building lasting relationships with our patients through unhurried consultations and expert care you can depend on. Our experienced gastroenterology team is here when you need us, genuinely invested in your digestive health and wellbeing.

Our Values

Convenience

Timely Access

Expert

Expect better

Dependable

Always there for you

Safe

Membership Plans

CONTACT US

Thank you for your enquiry. We will get back to you as soon as possible, but please do call 01202 110303 if you have questions or would like to talk to one of our reception team